Customers

Service satisfaction
Price and quality of products

1. Regular review with key accounts
2. Response to customer satisfaction survey

1. Once every quarter or once every half year
2. By customers' requests

1. Company website information disclosure and interaction
2. Responding to customers' needs in real time / providing customised services

Employees

Labor rights
Employee compensation and benefits
Learning and growth
Health and safety
Operating performance
Corporate image

1. Orientations/trainings
2. APA interviews
3. Communication forums between senior management and employees

1. Training within 3 months of joining the organisation
2. 2-3 times per year
3. 1-2 times per year

1. Completion of annual health check-up and assisting Taiwan colleagues in the new crown vaccination
2. Training for new employees and occasional in-house training/Outside training/Seminar

Individual shareholders
Institutional shareholders
Financial institutions

Business outlook and the competitive advantages of the Company
Profitibility and dividend policy of the Company
Shareholders' equity
Corporate governance/Risk management
Transparency of information disclosure
Corporate image

1. Annual General Meetings
2. Financial reports
3. Analyst meetings
4. Investor information on the Company's website

1. Once every year
2. Once every year
3. 1-2 times a year
4. Aperiodically update

1. To convene a shareholders' meeting in May
2. Update the financial report on the official website on a regular basis
3. Hold a corporate meeting in December
4. Irregularly updating official website/publishing significant information on Market Observation Post System (MOP)
5. Results of the Ninth Corporate Governance Assessment 36%-50

Suppliers

Compliance
Supplier management
Operating performance

1. Reviewing reports or meetings
2. Supplier counseling and auditing
3. Information disclosure on the Market Observation Post System (MOPS)

1. Aperiodically
2. Aperiodically

1. Correspondence with suppliers for AP tracking aperiodically
2. Provide communication channels to suppliers and continuously optimise supply chain management

Governmental authority

Compliance
Transparency of information disclosure
Corporate governance / risk management

1. The Company's website
2. Information disclosure on MOPS
3. Participation in the official meetings held by the governmental authority
4. Declaration on MOPS

1. Aperiodically
2. Aperiodically
3. Aperiodically
4. Aperiodically

Participate in seminars aperiodically and pay attention to official correspondence and announcements of laws and regulations issued by government agencies

Directors
Independent directors

Operating performance
Sustainability
Corporate governance

1. Board meetings
2. The Audit Committee

1. At least once every quarter
2. At least once every quarter

1. Meetings are held at least once a quarter
2. Board performance evaluation to be completed by the end of March